Shipping policy

Your order is greatly appreciated
We strive to process all orders in a timely manner, and most online orders usually ship within one business day. However, some orders can take 1 to 3 business days for processing and shipping, excluding weekends and holidays. If there is a delay beyond 3 business days, we will contact you.

Free shipping
On all domestic orders over $30, the shipping cost is paid by us. If you need the package to arrive by a certain date, please choose from the shipping options displayed during check out. Orders with expedited shipping receive priority over orders with regular or free shipping.

Shipping time
First Class Mail generally takes 3 to 7 days, depending on Post Office operations.
USPS Priority Mail generally takes 2 to 3 business days to arrive, but not guaranteed.
UPS Ground shipments may take up to 5 business days, depending on how far you are from Chicago.
If you need your order by a specific date, please choose an expedited shipping option, or call us at 1-773-279-3000 to make special arrangements. Please note that shipping time is in addition to in-house processing, so orders may arrive later than expected.

International orders
We ship internationally via USPS. Ship time may vary greatly, and due to the nature of international shipping, we cannot guarantee when a package will arrive. International packages are often delayed and may be held in customs for an indeterminate amount of time. Any customs charges, duties, or taxes incurred are the responsibility of the customer and are not included in the price of shipping paid. Unfortunately, these fees vary widely and we are unable to estimate what the cost may be. If your order does not arrive after 45 business days, please contact us. If you are having trouble submitting your order through our website, please email us at sales@thefound.com with your order and we can send you a PayPal invoice.

Incorrect addresses
If an incorrect shipping address was submitted online it is the customer’s responsibility and the package will not be replaced. If the package is returned to us, you may choose to have it reshipped with an additional shipping fee. Please make sure to double check all addresses before submitting your order!

Returns

We stand behind the quality of our products
If you are unhappy with any product you receive for any reason, we will gladly accept your return and refund your the original purchase price, minus shipping charges, within 15 days of purchase. Returns are not accepted on any custom or special orders.

How to return your items 
A copy of your invoice must be included with the returned products to ensure timely processing. We will issue a refund after all the returned products have been received. Please ship them to: